Shipping Information (B2B)

1. Where do you ship? 

We offer shipping within Malaysia and to selected international destinations. Shipping availability outside of Malaysia is case by case basis depends on the delivery location. 

2. How long does order processing take? 

Orders are typically processed after payment has been verified. 

3. How long does delivery take? 

Delivery times vary depending on the destination. Domestic and international shipping timelines will be provided once your order has been confirmed. 

4. How are shipping charges calculated? 

Shipping charges are calculated based on the delivery destination, order weight, and shipping requirements. The applicable shipping fee will be confirmed before your order is processed. 

5. Do you offer Click & Collect or Self-Collection? 

No. Click & Collect and Self-Collection are not available for BONIA Partner Select orders. All orders are delivered directly to the designated shipping address. 

6. Do you offer same-day delivery? 

No. Same-day delivery is not available for BONIA Partner Select orders. 

7. Can I track my shipment? 

Yes. Once your order has been dispatched, tracking information will be provided via email. 

8. What should I do if my shipment arrives damaged or incomplete? 

Please contact our B2B Personnel, together with your order number and photos of the affected items, so we can assist you promptly.