Return & Exchange Policy (B2B)

1. What is the return policy for B2B Customers? 

B2B customers are required to inspect all products immediately upon delivery. If any item is found to be defective, damaged, or incorrect, please contact our B2B Personnel for further assistance before returning the item. 

2. I have received a faulty/incorrect item. What should I do? 
We apologize for any inconvenience caused. Kindly contact our B2B Personnel and provide the following details:   

3. Who is responsible for the cost of return shipping? 

If the return is the result of a BONIA error, such as an incorrect item being supplied, a damaged item received, or a product confirmed to have a manufacturing defect, BONIA will arrange the return shipping and bear the associated shipping costs. 

If the return is requested for reasons other than a BONIA error, including a change of mind, ordering error, or any non-defective item, the return shipping costs and any related charges will be borne by the customer. 

All return requests are subject to BONIA's review and approval. Once approved, our B2B Personnel will provide the necessary return instructions and shipping arrangements. 

3. Can I return products without prior approval? 

No. All return requests must be reviewed and approved by BONIA before any products are returned. Returns sent without prior authorization from BONIA will not be accepted. 

Once your return request has been approved, our B2B Personnel will provide the necessary return instructions and shipping arrangements. 

4. I have received an incorrect refund amount. What should I do? 

Kindly contact our B2B Personnel and provide your order number along with the relevant refund details. 

Our team will investigate and verify the matter. If a discrepancy is identified, the necessary adjustment will be processed accordingly.