Order Placement (B2B)

1.  How to place an order? 

Orders submitted through the BONIA B2B portal are initially created as draft orders. All orders are subject to review and verification of product availability and order quantities. 

Once your order has been confirmed, a Proforma Invoice will be issued send via email with a payment link, and our B2B Personnel will provide the payment instructions. Payment can be made via bank transfer or other approved payment methods. 

Payment is only required after the order has been confirmed. Upon successful payment verification, your order will be processed and prepared for shipment. 

2. Why is my order created as a draft order? 

All orders are initially created as draft orders to allow our team to verify product availability, order quantities, and pricing before confirmation. 

3. When do I need to make a payment? 

Payment is only required after your order has been reviewed and confirmed by our B2B Personnel. 

4. Can I pay on credit terms? 

Credit terms may be available to approved partners and are subject to BONIA's approval and partnership agreement. 

4. What should I do if my payment is unsuccessful? 

If you experience any payment issues, please contact our B2B Personnel for assistance before placing a new order. 

5. Can I amend or cancel my order after payment has been made? 

If you need to amend or cancel your order after payment, please contact our B2B Personnel as soon as possible. Requests are subject to BONIA's review and approval, and changes may not be possible once the order has been processed. 

6. What happens if an item becomes unavailable after I have made payment? 

If an item becomes unavailable after payment has been received, our B2B Personnel will contact you to discuss a suitable replacement, partial refund, or other appropriate solution. 

7. Can I make a partial payment for my order? 

Unless otherwise agreed in writing, full payment is required before the order can be processed and prepared for shipment.